Shipping Policy

  • All internet orders are dispatched in general via Sendle, Courier Please or Fastway service. We do not send to post boxes
  • All wholesale orders are dispatched via Couriers Please and/or Fastway Couriers.
  • We dispatch goods Monday to Friday 9am – 5pm. Most orders will be delivered to your door, however in rural or remote areas the delivery may be left at the nearest Australia Post office or delivery centre. Please note drivers cannot call before delivery.
  • For delivery we suggest approximately 5 business days if outside of metro Perth.
  • Please note that under certain circumstances Chariot Health may not be able to leave your delivery as directed under a Permission to leave box unattended/signature not required. In these instances, your complete order will be delivered to your nearest Australia Post office or delivery centre for your collection. Please also note our courier drivers cannot call before delivery.
  • A signature may be required for delivery. If the recipient is not available at the time of delivery the courier will leave a note for collection by you from the nearest Australia Post office or delivery centre. The person collecting the goods from the Collection point must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it may be returned to Chariot Health and additional handling costs plus freight charges will be applied to a request for re-delivery.
  • Replacement of damaged or lost items is made at the discretion of Chariot Health
  • Customers will be notified of out of stocks and offered a refund or the option to wait for the product to arrive
  • All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price list can be accessed from our product pages and we reserve the right to amend our prices at any time.
  • We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
  • Permission can be made to leave box unattended/signature not required by selecting our “Permission to leave box unattended/signature not required” option with your shipping details.